FAQ

Where are you located?

We're located in Montreal, Canada. You can contact us by email at info@burciani.com or click on the chat icon at the bottom right of the page to schedule an appointment to visit our showroom (350 De Louvain St. W, Montreal, QC  H2N 2E8) and shop in person.

What’s your email address?

info@burciani.com

I’ve missed a promotion campaign for a recent order I placed. Can I still enjoy the offer?

Unfortunately, we aren’t able to adjust the price of an order after it’s been placed. However, if your order hasn’t been shipped yet, we might ask you to place a new order to benefit of the promotion and we will refund you the full amount of the initial order.

Do you manufacture cases for other brands?

Yes. If you’re interested in manufacturing cases for your brand or shop, send us an email at info@burciani.com or chat with us by clicking on the icon at the bottom right of the page and we’ll work with you to bring your project to reality.

What does it mean to place a pre-order?

Pre-order items are products that aren’t in stock yet or that hasn’t been yet released. It allows customers to guarantee immediate shipment when back in stock or when released. Pre-orders usually ship within 7-10 business days after your order placement.

Do you ship worldwide?

Yes!

What are the shipping fees?

It depends on your country and the shipping method chosen at checkout.

I haven’t received a confirmation email for my order’s shipment. What should I do?

Please allow 3 to 5 business days for your order to be processed, regardless of the shipping option selected at checkout. We ship orders Monday through Friday. This excludes weekends and major holidays. If you still haven’t received an email confirmation for the shipment of your order, please contact us as soon as possible at info@burciani.com or chat with us by clicking on the icon at the bottom right of the page.

How can I track my order?

Depending on the shipping method you chose at checkout, you'll receive a shipping confirmation email with your tracking number.

Can I change my shipping address after placing my order?

Yes, if your order hasn't been shipped yet.

I’ve ordered many cases but I only received a few. Where are the missing cases?

When needed, we might send separately an order with multiple cases. If you happen to receive only one or a few cases from your order, don’t worry. The missing cases usually comes in the day after.

How can I qualified for free shipping?

We offer free shipping on all orders over $50.

How can I return a product?

Please check our Returns and Exchanges page to know more about our Return Policy. Then, to begin your return, please email us at info@burciani.com or chat with us by clicking on the icon at the bottom right of the page.

How can I exchange a product?

Please check our Returns and Exchanges page to know more how to proceed to exchange a product. Then, to begin your exchange, please email us at info@burciani.com or chat with us by clicking on the icon at the bottom right of the page.

Can I edit my order after I paid?

Yes, if your order hasn't been shipped yet. Also, please note that you can't remove an item after your order has been placed. To edit an order recently placed, please email us at info@burciani.com or chat with us by clicking on the icon at the bottom right of the page.

What payment methods do you accept?

We accept PayPal, Visa, MasterCard, American Express, Apple Pay and Google Pay.

I have problems with the payment process. Can you help me?

Absolutely. If you’re experiencing difficulties with your payment, please contact us at info@burciani.com or via our online chat (bottom right button on the site) and we’ll try our best to resolve the situation.

Can I use multiple coupon codes on my order?

Unfortunately, coupon codes cannot be combined.

I would love to collaborate with Burciani as an influencer. Who do I go to?

Email us at info@burciani.com or apply to our ambassador’s program here.

I am a brand who wants to do a social media collaboration or giveaway.

Email us at info@burciani.com or chat with us by clicking on the icon at the bottom right of the page and let us know what you have in mind.

Spin to win Spinner icon