To begin your exchange, please email us at

Here at Burciani, we truly want you to be happy and satisfied with your purchase. Before sending out your order, every item is carefully checked by hand by a member of the Burciani team to ensure the best quality possible. However, if you’re not 100% satisfied with your purchase, we’re here to help. You can exchange item(s) within 14 days after the order’s delivery. The item(s) involved must be unused, in perfect condition and in their original packaging. We must be informed of any exchanges inquiries within 48 hours of receiving your package to your doorstep. We won’t process any exchanges if you send the product(s) back without contacting us first.

Please note that a product can only be replaced with another product of equal price. If you want to change for a product with a higher price, we ask you to return the initial order for a refund and place a separate order with the desired product. 

All personalized cases and items on sale are final sales!

Initial shipping fees are non-refundable, even if the item(s) qualifies for free shipping. If you want to return or exchange item(s) from an order on which you qualified for free shipping, contact us now to know what are the shipping fees that will be taken off your return.

Please note that the customer is responsible for all the fees involved for returning the item(s). We highly suggest the customer who wants to proceed to an exchange to be careful by sending out the item(s) in a safe packaging and with a tracking number.

 To begin your exchange, please email us at

If you have received the wrong product, please email us at so this can be corrected immediately. If you have received a product damaged or faulty, please email along with photo documentation of the damages so that we can fully address the issue in a timely manner.

 To begin your exchange, please email us at

We love to see you shop with coupon codes! But there are a few things to know:

  • If you forgot to apply your coupon code when checking out, we won’t be able to adjust any prices after the order has been submitted.

  • Only 1 coupon code can be applied on a purchase.

  • When applying a coupon code for free shipping, your package will be shipped with the « By Mail » option — even if that’s not what you chose as your shipping method when checking out.
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